Bt broadband download speed problems

Broadband speed issues bt business community forum. Bt vs virgin media vs sky how to check your broadband speeds are really. Fix bt broadband problems using our troubleshooter. If you signed up for a broadband service within the last few years, you should have received an estimated speed. I have a business bt fibre to road box then standard connection to my flat. If we cant find a fault or fix the problem online, well give you the option to book an engineer appointment. The first step to fixing slow broadband is testing your current broadband speed, and comparing it against the speed you should be receiving. I normally get a steady download speed of about 74mbps. Apr 27, 2017 i spent 4 hours trying to speak to a human being about my bt broadband issues. Better download speeds mean you can get photos, music, and video from the internet faster than if youre using a slow connection. Broadband stability and speed problems virgin media.

Speed is affected by the distance to the exchange but these 7 tips may help you improve it. Have had bt infinity for a few years with no problems but recently the connection has started slowing to unusable speeds. I spent 4 hours trying to speak to a human being about my bt broadband issues. Five steps to improve slow bt broadband speeds bt help. Find out your activation details by logging into track your order when you first get broadband we do some tests on the line to make sure you get the best possible speeds and connection, so its normal for speeds to go up and down at first. Make sure youre not confusing bits with bytes most broadband deals and speed tests are listed in terms of megabits or kilobits per second mbps or kbps while the progress speeds listed for most downloads are given as megabytes or kilobytes per second mbs or kbs there are 8 bits in 1 byte and a kilobit is bits while a kilobyte is. Mazhar alis broadband speed was only 3mbps complaints website resolver received 6,993 complaints about broadband providers last year. Well then tell you how to understand the test results, and how to make simple changes to make sure you get the fastest speed possible. Some may know from my other posts that i was having problems with my download speed as my ip profile had been set to only 2mbps. With so many providers to choose from, how does bt broadband and bt. This is a list of your bt smart hub settings and current statistics. Those businesses in a fibre enable area, bt unlimited superfast fibre 1 previously known as bt infinity 1, offers download speeds of up to 50mbps.

The down speed has since deteriorated to around 22mbps he. Having trouble with your bt broadband speed or want to learn how to get more out of. Currently it ranks on the place 3 from 435 providers in united kingdom. It works with the uks fastest broadband services, including virgin media, bt infinity and fibre. Bt vision rang last night and confirmed that the service was not really any better. We estimate your download speed will be between 39mbps and 53mbps, and your upload speed will be between 9mbps and 14mbps. Hi, my line is capable of 58mb as per the stats but currently get 48mb, anyway of getting near this speed on infinity 1. Bt broadband vs vodafone broadband realworld speed test.

Fix your broadband connection with our troubleshooter. To calculate the weighted average for each area, we used data from ofcoms latest connected nations report. Bt is the most popular broadband deal provider out there, and this simply must be. Two terms are generally used when talking about broadband speeds. Plug your modemrouter directly into the bt master socket. It can take up to midnight on the day your services went live for your broadband to start working. I have just got a new bt smart hub 2 to replace my bt hub 5. The speed at which information is transferred from the internet to your computer. Find my bt exchange find your local bt exchange and see what broadband services are available what is my ip. Well also give you your broadband vital statistics, a comparison with others in your area, and help you complain if youre not happy. When i was upgraded to fibre 1 while continuing to use hub 5 my speeds were good initially, about 35mbps download and 9mbps upload, i am about 400 metres from the fibre cabinet.

Mar 23, 2020 broadband meter measure your broadband speed and usage on your computer using our exclusive application download test files test files of varying sizes to help users diagnose problems with their broadband connection. Check the bt total broadband status page for info on any problems with bt broadband, or local exchanges. Aug 25, 2018 update on 14112018 now 3 months in and ive had numerous problems with wireless connectivity, so will be purchasing a new router. The speed test has been built to test broadband download speeds up to and above 100mbps. Use our free speed checker tool to help us build a picture of the speeds and problems people actually face across the country. Find out what broadband speeds mean at broadband speed. Broadband meter measure your broadband speed and usage on your computer using our exclusive application download test files test files of varying sizes to help users diagnose problems with their broadband connection. For around 5 days the broadband speed has been really slow and on occasions so bad i just end up using my 4g.

All of my speed tests, on all the different speed test sites, never exceed 10mbps as an upload, however, most show moments of 15mbps and bt warehouse, show my ability is 20mbps down as per my pn contract, but the bar is always at 10mbps. Many providers are starting to phase out adsl so to future. I had had to file a complaint with bt after getting nowhere with india. The speed test on this page will test the quality of bt network only, if you are connected through it. Make a formal complaint about your broadband speed. Bt fibre contracts start at 36mbps average download speed and generally speaking we would recommend fibre optic broadband contracts above adsl.

Bt vs virgin media vs sky how to check your broadband speeds. Bt wholesale broadband speed test not working page 8. And yes, it is crap i dont have a problem with the dl speed too much, however i do find that in peak times, as expected, my downloads will hardley ever reach over 40mbps, until about 23. Their highlevel complaints team told me today i am scheduled for a regrade on 12th. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be impacting your service. Standard bt broadband has an upload speed up to 2mbps. You have had too many unsuccessful attempts to login. Uk average download speed tables 2019 broadbandchoices. The only other provider who offers 50mbps is virgin media, though it designates that package its lowest speed no less at 54mbps on average. Are you an existing customer looking to test your speed, fix a speed problem or upgrade your broadband.

Discover different ways you can significantly affect your broadband speed by making simple changes in the home. Bt speedtest download speed achieved during the test was 0. This topic is now archived and is closed to further replies. At bt we want to give you the best and most reliable broadband speed in the uk. A friend has a virgin 350mb contract, no comparison. Broadband genie speed test openreach network incident check. Make sure your individual devices are protected by downloading bt virus protect. To find the average download speeds are in your area, and how it compares to other parts of the uk, take a look at the speed tables below. If you prefer you can download this template letter to make a formal complaint to your broadband provider about the speed of your. If you are still experiencing problems try our troubleshooter. If theres a problem with your line well also give you the option to report a fault so we can get it fixed. Slow broadband isnt just caused by issues with the network. You can get internet access in aberdeen, belfast, birmingham, bristol, dundee, edinburgh.

While bt may be one of the most popular internet providers in the uk, it is also not free of problems with users constantly having problems with bt broadband down or not working. Use our my bt app or broadband troubleshooter to test the speed of your bt broadband line. Once youve answered some simple questions, youll receive an email with a readytogo complaint letter to send to your broadband provider. Feb 07, 2007 well if your running bt home hub then you have a problem as its not a fixed transfer rate but one that adapts itself to the best speed this is a let down as sometimes although mine is 8mb broadband the fastest its ever downloaded at is 600k per second its gone as slow as 700 bytes per second. How to fix windows 10 problems bt fibre broadband, tv. Together we can fix bad broadband and get everyone better connected. With bt plus, choose us for fibre and 4g and you can enjoy some fantastic benefits, including 5g later this year. With our free to use broadband speed tests, you can see what speeds youre getting or will get if you join us. A good broadband speed for streaming services like netflix, amazon prime and bbc iplayer is 1.

However since then the speed has dropped again, according to the hub its running at 1. If you cant connect to your bt broadband, you can do this using your mobile internet connection. I get an average 65mb download speed which is what bt guarantee on my business contract. If you have problems with your bt broadband connection or speed, there are a few checks that we recommend you carry out before calling us.

Whilst i rarely struggle with buffering i would like more. Realtime service status problems and outages for bt. Bt is an internet service provider which operates in united kingdom. With bt unlimited superfast fibre 1 previously known as bt infinity 1, with its 50mbps download speed, you can share your broadband around dozens of devices without any problems. Bt broadband issues upload speed nightmare youtube. The bt speed test says it is between the exchange and the hub nothing to do with the internal network. If youre having problems with bt broadband, first off, check that their services are running correctly at their service status page. A problem seems to have developed recently with my infinity 2 connection. Update on 14112018 now 3 months in and ive had numerous problems with wireless connectivity, so will be purchasing a new router. Average download speeds for bt adsl are 10mbps so this contract would suit those who are light users of the internet and on a tight budget. Bt british telecom offers broadband internet, home phone and television service. May 07, 2017 mazhar alis broadband speed was only 3mbps complaints website resolver received 6,993 complaints about broadband providers last year up from 6,462 in 2015 and inadequate speed was one. For those who cant get a fibre connection in their area, bts adsl offers download speeds of up to 17mbps, with the average actual speed of 10mbps.